Booking Conditions


Users of this site and parties making a booking with must comply with the following terms and conditions. Such terms and conditions form the booking contract which will take effect on confirmation of a reservation, following receipt of payment. Please read the following carefully.

Our services

UME tours offer a vast number of facilities and services to clients, including hotel bookings, visa provision, local tours and transport. On top of this we offer travel related advice and suggestions. Our main aim is to ensure our clients have a smooth and well run trip in Vietnam.

Here is a list of what we offer

1.1 Tour organization

We don’t just give advice about the best things to see in Vietnam, we also offer additional services for those wanting to tour the whole of Indochina. By browsing our web pages you can check out detailed advice and important tips on the enormous array of things to do in Vietnam. On our site you can check out the wide range of tour options available to you, such as our Highlights of Vietnam tours, adventure tours and many more. Our website gives detailed overviews of itineraries, hotels and hostels as well as reviews, photos and prices of the tours on which you could participate. Use this detailed information to choose the best tour for you.

Our easy to navigate website will help make your booking experience simple and enjoyable. For enquiries you can fill in the booking form on our website, or contact our expert team at Alternatively call or helpdesk on 0084 974 313 104.

1.2 Booking a hotel doesn’t just offer itinerary services, but can also sort out your hotel bookings as well. Online you will be able to access a list of the popular hotels in the large cities of Vietnam and read an overview of their facilities and prices. Use this detail to help you decide on which hotel is best for you during your stay in Vietnam.
Our dedicated teams have checked out all our hotel offerings and picked only the best in terms of price and comfort. Relying on us to book your accommodation in Vietnam will ensure you will not be disappointed. Simply call us on our helpline on 0084 974 313 or email your dates to

1.3 Visa Assistance

On top of all we offer in terms of hotel booking and tour organization, we are also able to organize your Vietnamese visa. Take all the hassle out of the visa process by using one of our services, including an express service enabling those who need an urgent visa to receive their authorization to travel within one working day. And for those who require it, we also provide a fast track immigration service on arrival at the airport, to help speed you through the queue when you land.

1.3 Local Vietnam transport assistance
At we also offer our guests and clients a wide range of transportation services ranging from collection at arrival airport in Vietnam, private chauffeur to your hotel as well a ticket purchasing and collection service. You can count on Ume Tours to make sure you get from A – B safely in Vietnam! Contact s at or give us a ring on 0084 974 313 104.

2 Freedom of information and indemnity

2.1 Freedom of information

All information available on www.umetours.comis the property of Ume Tour and is not for non commercial distribution. Users agree to not distribute, resell or claim as their own any information available on this Site. The information provided to Ume Tours in relation to making reservations should by yours or your travel groups, and you should have the permission to use this information. contains information that is the sole property of the company and has been protected by copyright legislation. Unless explicitly granted permission, you are not permitted to distribute, sell or modify the materials on the Site

2.2. Indemnification

By using the Site the user agrees to indemnify Ume Tours from legal action and penalty of any sort by yourself and other parties that may be brought by the breach of this agreement, breaches of laws or rights of any other party and by the use of this site.

3. Prices

The prices on this website are in USD unless otherwise specified. Room prices depend on occupancy (double or single) and prices for tours are dependent on the rating of the hotels on the itinerary. VAT and service charge are included.

– There will be no refunds issued if any aspect of the itinerary – accommodation, tours or meals for example – are not used by the guest for whatever reason
– The majority of our hotel rates are inclusive of breakfast. No refund will be issued if client does not attend breakfast for whatever reason.
– Prices do not include extra occupants and other charges such as room service, phone calls, use of facilities such as spas , and drinks from the bar.


4.1 Payment options

We accept many different payment methods such as :

One Pay – a quick and easy facility for all major credit cards to channel a payment to Ume Tours. Payments can be made on

Bank Transfer – either by Western Union

Paypal – Paypal is a secure and easy way to make a payment. Our paypal email address is

Cash – we accept cash payments at our offices.

4.2. Payment Policies

4.2.1. Tours, hotels and car transport

We require a deposit of 50% or more to secure your booking. The remainder of the balance must be paid at the latest one day before you need the service.
Following your payment we will issue a voucher as confirmation of your booking
The terms and conditions of the invoice are linked to the terms of use on this website.

4.2.2. Flights and trains

– We require a full payment up front for flights and train bookings
– Following your payment we will issue a voucher as confirmation of your booking
The terms and conditions of the invoice are linked to the terms of use on this website.
Please note that any bank charges or credit card fees incurred during the payment process are to be borne by the client. Your booking is not confirmed until you receive the confirmation email. Any problems arising due to non payment are the responsibility of the client.


5.Cancellations and refunds
5.1. Client cancellation

As there is considerable effort and resource expenditure incurred in the course of organizing tours and services, Ume has a structured cancellation procedure. Please read below for our cancellation policy:

5.1.1. Hotels, tours and car transport

-Between booking confirmation and more than 30 days before departure the cancellation fee will be 10% of the total booked price. This cancellation charge will be withheld from the deposit which the rest will be issued as a refund.
-Between 16 and 30 days before departure the cancellation fee will be 50% of the total booked price.
-Between 8 and 15 days before departure the cancellation fee will be 50% of the total booked price. In addition, any fees incurred by Ume as a result of the cancellation, such as hotel penalties or loss of deposit from car hire etc will be borne by the client.
-Between 3 and 7 days before departure the cancellation fee will be 75% of the total booked price. In addition, any fees incurred by Ume as a result of the cancellation, such as hotel penalties or loss of deposit from car hire etc will be borne by the client.
-Any cancellations made 3 days or less before departure will incur a cancellation charge of 100% of the booking cost
– There will be no refunds issued for any part of the tour that has been booked but not used, such as meals not eaten or activities not undertaken.

5.1.2. Trains and flights

– There will be a cancellation charge of 10% of the ticketed price for any cancelled flights or train tickets, plus any penalties issued by the airlines or train companies. Ume Tours will issue a refund for the remainder once the penalties (if any) have been established.

-Refunds will be issued no later than 20 working days from the date of the cancellation-

Please note the exact cancellation and refund criteria for each product is detailed on the confirmation voucher you receive when payment has been received. It is advised that you familiar yourself with the terms and conditions.

There may be certain special offers to which cancellation or refund rules do not apply. Please check your booking confirmation for more details. Any requests for changes to your tour, including cancellations, should be addressed ASAP to us by email or by fax.



5.2. Cancellation by

Ume Tours reserves the right to cancel a tour before it departs due to force majeure or acts of God that make travelling the planned route impossible. In any such event, Ume Tours is duty bound to ensure the client is kept up to date on the situation and issuing a refund if no alternative trip can be arranged.


It should be understood that it is necessary at times, for whatever reason, to offer alternative arrangements that were not included in the original itinerary. Tour package itineraries may at times vary from the original issued at the time of booking due to operational requirements. Such changes may occur at short notice.


Www.umetours is a travel agency that promotes a range of services from other suppliers. As a result there may be minor inaccuracies or spelling errors which could be due to third party descriptions. Ume Tours does not vouch for the 100% accuracy of information on the website provided by third parties.

Ume Tours is also not liable for the following:
-Overweight baggage and assorted fines
-Problems at customs or immigration if you are travelling without out immigration consultancy service.
-Any requests to make amendments to the service after it has started
-Loss and theft of personal items during your trip
-Issues arising from Force Majeur or any Act of God beyond our control

Following your tour, any comments or problems you experienced should be addressed in writing to Ume Tours not later than 15 days from your return. Any complains submitted after this date will not be addressed.

8. LINKS TO THIRD-PARTY SITES contains links to other third party websites which are contained on our website for your convenience and information. The content of such ‘linked sites’ is not the responsibility of Ume Tours, nor are we responsible for any changes made to the sites without our knowledge. The reference on to other sites does not in any way imply Ume Tours’ endorsement of such sites.



Ume Tours respects the privacy of its users information and has developed a separate Privacy Policy for your reference. Users of this site must adhere to the principles of the privacy policy.

Ume Tours may at any time and without warning modify the terms and conditions as it sees fit. Users should note that using the site constitutes agreement to the terms and conditions of use.

The terms and conditions on this site are subject to existing laws and legality and does not affect our right to work with police orders relating to the actions of users of this site. Any rights not mentioned in this document are reserved.

By using www.umetours .com the user agrees with the terms and conditions of use. Users agree to comply with all clauses. Should there be any queries about the contract please contact us via email at