Our business reaches across the time zones, and our staff are available at all hours. If you have an immediate question about your journey that demands urgent attention – even if you are already on the tour – our staff will be ready to help.
Not to toot our own horn or anything, but we offer the widest variety of destinations, departure dates, Travel Styles, and Service Levels in the business. No matter where, when, how or why you want to travel, we’ve got the trip of a lifetime for you. (Toot)
We are committed to providing unique travel experiences at the best prices in the industry. We achieve this by keeping our operating costs down and passing any savings on to the customer.
Our customer feedback speaks for itself – a huge 99% of our tour participants reported they are satisfied with the services provided on the trip. We achieve this by listening to our guests, – past and present – taking on board their feedback and ensuring we are at the forefront in this domain.
The Ume way
At Ume Tours we are sure that authentic travel offers the best experience for our visitors, and the most unique introduction to Vietnam. With this belief our experienced team will enrich your journey with local information, exciting detours and cultural integration. We believe this approach will give you the best chance to get up close and personal with local communities and understand the country on a deeper level.
We are keen to take you ‘off the beaten track’ and couple the big famous attractions with lesser spotted gems that you won’t find on any other tour.
We are committed to providing a relaxing and enjoyable experience for all our guests. It is therefore key to our business that we support all visitors in a professional manner in order for them to get the most out of their trip.
Our selected accommodations
Locally owned boutique accommodation of 2,3, and 4 stars are our accommodation of choice due to their unique furniture and locally owned nature. Those who wish to opt for a luxury stay can of course choose from the top end hotels on our books.
Our staff are committed to continually developing their knowledge, professionalism, enthusiasm and patience. All our teams follow the same ethos, from our management to our tour guides.
Our brochure itineraries have been designed to be as flexible as possible, with plenty of free time for you to explore your surroundings at leisure. You are also of course welcome to discuss any additional extras you want to add to your trip to ensure you get the most out of the experience.
Our policy of Responsible Travel
We are committed to the sustainable development of the tourist industry and a green policy. We aim to complete community projects and promote responsible travel in the areas in which we operate.
For Ume the most rewarding part of our job is developing new products and experiences to ensure our clients get up close and personal with the real Indochina. To ensure we remain at the forefront of the industry we continue to offer innovative products to our clients.
With our own range of vehicles we are able to bring our clients a high standard of service and a great quality (and safe) product
Our Promise of Safety
Our guest’s safety is our top priority. All our guides receive first aid training and we receive regional safety reports to ensure all our tours are the safest in the market.